Legal

Terms of Service

Last updated 17 July 2026

1. Who these terms are between

These terms apply between WebLift ("we", "us") and the business named in an accepted proposal or invoice ("you"). By accepting a proposal, paying an invoice, or asking us to start work, you agree to these terms.

2. What we provide

The services, inclusions and exclusions for your engagement are the ones listed in your accepted proposal. Those scope lists are captured at the moment you accept, and later changes to our public pricing or packaging don't change what you agreed to. Anything not listed as included is not included; we're always happy to quote additions.

3. Engagement and cancellation

Ongoing services are month to month unless your proposal states a minimum term. Either of us can end an ongoing service with written notice (email is fine); the service ends at the end of the current billing period, and you pay for that period. One-off services (builds, setups, sequences) are payable per the proposal and are considered delivered once the listed inclusions are provided.

4. Fees, invoices and payment

Prices are in Australian dollars and include GST unless stated otherwise. Invoices are payable by the due date shown; ongoing services may be billed automatically where you've saved a payment card and enabled auto-pay.

Usage charges are billed in arrears on your next invoice. For example, AI Voice Agent minutes beyond your included allowance are charged at the listed per-minute rate; calls are never cut off at the cap. Usage is measured by our platform's records, rounded up to the next whole minute, and those records are the billing source of truth.

If an invoice remains unpaid well past its due date, we may pause ongoing services after letting you know, and resume them when the account is settled.

5. Scope definitions

Content update round (Website & Hosting): one batched set of content changes submitted together, up to about 30 minutes of work. Larger changes are quoted. Unused rounds don't roll over.

Design revision rounds are counted as stated in each service's inclusions. Additional rounds are quoted.

Email campaigns: up to the stated number per month; unused campaigns don't roll over; campaign requests need 5 business days' lead time.

Ads optimisation runs on a weekly review cycle. Changes are batched into that cycle; pausing your ads is the exception and is always actioned promptly.

Reasonable requests: included assistance covers routine, batched requests consistent with the service's purpose. It is not an unlimited virtual-assistant arrangement; sustained high-volume requests will be quoted kindly.

6. Your responsibilities

Accuracy of business information. Our services (including AI assistants) present the information you give us. Keeping prices, offers, hours and policies current with us is your responsibility; we update the systems promptly when you tell us.

Timely input. Builds need your feedback and materials; delays on your side pause delivery timeframes, not the billing of already-delivered work.

Email consent. We only send marketing to people who opted in. You confirm any list you give us was collected with proper consent. We do not work with purchased or scraped lists (Spam Act 2003).

Honouring your programs. Redeeming gift cards and providing loyalty rewards to your customers is your responsibility; disputes and refunds with your customers are your call.

Your own subscriptions. Third-party apps you use and their fees stay yours, as does ad spend, which is always paid by you directly to the ad platform.

7. Third-party platforms

We deliver services using third-party platforms we select. We may substitute a platform with a functional equivalent at any time, and we'll migrate your data across on reasonable endeavours. If a platform we rely on is discontinued or materially changes its pricing or terms, we may adjust the affected service's fee with 30 days' written notice; because ongoing services are month to month, you can cancel instead of accepting the change. We are not liable for failures inside a vendor's systems, though we take sensible protective steps, including the backups described below.

8. Advertising platforms

Ad rejections, account restrictions, suspensions and bans are decisions made by Meta, Google and similar platforms. We manage compliance carefully but cannot override their decisions, and to the extent permitted by law we are not liable for them. Account recovery, identity verification and ban appeals are separate work, quoted if you'd like our help.

No guarantee of results. Leads, sales, rankings, open rates, click rates and costs depend on your offer, market, budget and audience. We provide the machinery and the craft; outcomes are not guaranteed.

9. AI services

AI assistants (website chatbot, voice agent and similar) are capable but not perfect; answers can occasionally be wrong, and we tune them continuously. AI assistants provide business information only: never legal, medical, financial or other professional advice. AI voice services are not for emergency or urgent-care lines. AI outputs are generated from the business information you provide (see section 6).

10. Hosting, backups and infrastructure

Hosting includes SSL, security updates and daily backups. Backups are kept on a rotating retention schedule and restores are performed on reasonable endeavours; backups are a safety net, not a guarantee against all data loss.

Fair use and growth: if your site or service outgrows standard infrastructure, we'll move you to a suitable higher tier with notice and a revised fee, rather than degrade your service. Short maintenance windows may occur; we schedule disruptive work outside busy hours where practical.

11. Domains and ownership

Domains are registered in your name (your legal identity and ABN). You own your domain, always; where we register or manage it for you, we do so as your agent. Your content, your customer data and your domain are yours; on request, and on exit, we provide exports of your data in a portable format. The platform, code, designs, systems and know-how we use to deliver services remain ours; you receive the benefit of them while services are active. Website content we write for you is yours once paid for.

12. Gift cards

Gift card programs we set up comply with the Australian Consumer Law: minimum 3-year expiry and no post-purchase fees. Honouring valid cards at your point of sale is your responsibility.

13. Privacy

We handle personal information in line with the Privacy Act 1988 and our privacy policy. Customer data collected through your services is collected for you and used to deliver your services, not sold.

14. Liability

Nothing in these terms excludes rights that cannot be excluded under the Australian Consumer Law. Where the law allows us to limit our liability, our total liability for any claim is capped at the fees you paid us in the three months before the event giving rise to the claim. To the extent permitted by law, neither of us is liable to the other for indirect or consequential loss.

15. Ending services

On termination of ongoing services: final invoices are issued (including any usage in arrears), data exports are provided on request, your domain remains yours, and hosted services are decommissioned after a reasonable wind-down period we agree with you.

16. General

These terms are governed by the laws of Victoria, Australia. We may update these terms from time to time with notice; the version linked at the time you accept a proposal applies to that engagement. If part of these terms is unenforceable, the rest still applies.

Questions? hello@weblift.com.au